Six Brothers Coffee – Privacy Policy
Last Updated: [ 24 June 2025]
Six Brothers Coffee (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“the Privacy Act”). This Policy applies to all personal information collected by the Company in connection with our operations, including the sale of green coffee beans and roasted coffee beans.
1.1. We collect personal information that is reasonably necessary for or directly related to our functions and activities, including: (a) Contact Information: Such as your name, address, email address, and telephone number, primarily for processing orders, delivery, and customer service. (b) Payment Information: Financial details necessary to process transactions, which may include credit card details (though processed securely via third-party gateways and not stored directly by us). (c) Order Details: Information pertaining to the green coffee beans and roasted coffee beans you purchase, your order history, preferences, and feedback. (d) Communication Records: Correspondence with us, including enquiries, complaints, and service requests. (e) Website Usage Data: Information collected automatically when you visit our website, such as IP address, browser type, operating system, referral URLs, pages viewed, and access times, primarily through cookies and similar technologies. This data helps us improve our website and services.
1.2. We collect personal information directly from you when you: (a) Place an order for Goods on our website or via other communication channels. (b) Create an account on our website. (c) Subscribe to our newsletters or marketing communications. (d) Contact us with an enquiry, complaint, or request. (e) Participate in surveys, promotions, or competitions.
1.3. Where practicable, we will collect personal information directly from you. In certain circumstances, we may collect personal information from third parties (e.g., payment service providers, delivery partners, or publicly available sources) if it is unreasonable or impracticable to collect it directly from you.
1.4. You are not obligated to provide us with your personal information. However, if you choose not to provide certain information, we may not be able to provide you with the requested Goods, services, or information.
2.1. We use your personal information for the following primary purposes: (a) To process and fulfil your orders for green coffee beans and roasted coffee beans. (b) To manage your account and provide customer service. (c) To communicate with you regarding your orders, product updates, and service-related information. (d) To improve our products, services, and website functionality. (e) To conduct market research and analysis to better understand customer needs and preferences. (f) To send you marketing and promotional communications about our products and special offers, where you have consented to receive such communications. (g) To comply with our legal and regulatory obligations. (h) For internal administrative and record-keeping purposes.
2.2. We will not use your personal information for purposes other than those for which it was collected, or for directly related purposes that you would reasonably expect, unless we obtain your consent or are otherwise permitted or required by law.
3.1. We may disclose your personal information to third parties in the following circumstances: (a) Service Providers: To third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT service providers, and marketing agencies. These third parties are contractually bound to protect your personal information and use it only for the purposes for which it was provided. (b) Legal Requirements: Where required or authorised by law, including to government agencies, regulatory bodies, and law enforcement agencies, in response to a lawful request. (c) Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where your personal information may be transferred as part of the transaction. We will ensure that the recipient agrees to protect your personal information in a manner consistent with this Privacy Policy. (d) With Your Consent: To other third parties with your express consent.
3.2. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3.3. We may disclose aggregated or de-identified information that does not personally identify you to third parties for various purposes, including marketing, analytics, and research.
4.1. The Company generally stores personal information within Australia. However, some of our third-party service providers (e.g., cloud hosting providers, email service providers) may operate or store data in overseas locations. In such cases, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Privacy Act.
5.1. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing appropriate physical, electronic, and procedural safeguards.
5.2. Despite our best efforts, no data transmission over the internet or information storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
6.1. You have the right to request access to the personal information we hold about you. We will provide you with access to your information, subject to any exceptions prescribed by the Privacy Act. We may charge a reasonable fee for providing access, particularly if the request requires extensive retrieval or compilation.
6.2. We endeavour to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, please contact us immediately so we can take reasonable steps to correct it.
7.1. Our website may use “cookies” and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small data files stored on your device.
7.2. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or services.
8.1. If you have opted to receive marketing communications from us, we may send you information about our products, special offers, and news.
8.2. You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the email or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your orders or our ongoing business relationship.
9.1. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated Policy will be posted on our website, and the “Last Updated” date will be revised.
9.2. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10.1. If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at: legal@sixbrothercofee.com.au
10.2. We will investigate any complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy is governed by and construed in accordance with the laws of Queensland, Australia.
