Six Brothers Coffee – Refund Policy
Last Updated: [ 24 June 2025]
This Refund Policy outlines the conditions under which Six Brothers Coffee (“the Company,” “we,” “us,” or “our”) processes refunds for purchases of green coffee beans and roasted coffee beans (“the Goods”). This Policy is to be read in conjunction with, and forms an integral part of, our overarching Terms and Conditions of Sale. By purchasing Goods from the Company, the Buyer acknowledges and agrees to the terms herein.
1.1. All refunds are subject to the Company’s prior written authorisation. The Company reserves the right to assess each refund request on a case-by-case basis, strictly adhering to the provisions of this Policy and the Company’s Terms and Conditions of Sale.
1.2. This Refund Policy does not limit or exclude any rights or remedies that may be available to the Buyer under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2) or other applicable legislation, to the extent that such rights or remedies cannot be lawfully limited or excluded.
2.1. Refunds will only be considered for Goods that are: (a) Deemed defective by the Company following inspection, in accordance with Clause 3 (“Claims for Defects, Shortages, or Wrongful Delivery”) of the Company’s Terms and Conditions of Sale; (b) Subject to a claim for short or wrongful delivery, which has been duly notified and substantiated as per Clause 3 of the Company’s Terms and Conditions of Sale; or (c) Returned with the Company’s prior written authorisation, as per Clause 13 (“Returns Policy”) of the Company’s Terms and Conditions of Sale.
2.2. For a refund to be considered, the Buyer must have complied fully with the notification requirements set out in Clause 3.1 of the Terms and Conditions of Sale, including the provision of written notice within fourteen (14) days of delivery and photographic evidence of any alleged defect immediately upon detection.
2.3. Goods must be available for inspection and testing by the Company. No refund will be processed if the Goods have been destroyed, altered (e.g., roasted by the Buyer if originally green, or further processed), or are otherwise unavailable for Company assessment.
3.1. Upon receipt of a valid and eligible claim for a refund, the Company will assess the claim and, if a refund is deemed appropriate, will, at its sole discretion and in accordance with Clause 6.1 (“Limitation of Liability and Indemnification”) of the Terms and Conditions of Sale, determine the appropriate remedy, which may include: (a) The replacement or repair of the Goods; (b) The supply of equivalent Goods; or (c) The monetary cost of replacing or repairing the Goods or of acquiring equivalent Goods.
3.2. Any approved monetary refund will be processed to the original payment method used for the purchase within a reasonable timeframe following the Company’s final determination. The timeframe for funds to appear in the Buyer’s account may vary depending on the Buyer’s financial institution.
3.3. In instances where the Buyer claims a defect and no defect is subsequently found by the Company upon inspection, no refund will be issued. Furthermore, the Buyer shall be liable for costs as stipulated in Clause 13.2 of the Terms and Conditions of Sale.
4.1. No refunds will be granted for: (a) Goods that have been used, transformed, integrated, or resold by the Buyer without the Company’s prior written approval, as per Clause 3.5(a) of the Terms and Conditions of Sale. (b) Claims made more than fourteen (14) days after delivery, unless the Buyer can demonstrably prove that the defect could not have been detected earlier through reasonable diligence, as per Clause 3.5(c) of the Terms and Conditions of Sale. (c) Goods returned without the Company’s prior written authorisation, as per Clause 13.1 of the Terms and Conditions of Sale. (d) Loss of profit or any indirect or consequential loss, as expressly excluded by Clause 7 (“Exclusion of Indirect Loss”) of the Terms and Conditions of Sale. (e) Circumstances arising from delays in delivery, as the Buyer is not relieved of payment obligations due to such delays, as per Clause 8.3 of the Terms and Conditions of Sale. (f) Goods damaged during transit where the Company has arranged dispatch, as such goods are at the Buyer’s risk and the Company is under no obligation to insure them, as per Clause 8.2 of the Terms and Conditions of Sale.
This Refund Policy is governed by and shall be construed in accordance with the laws of Queensland, Australia. Any disputes arising under or in connection with this Policy shall be subject to the non-exclusive jurisdiction of the Courts of Queensland, Australia.
